Privacy Policy

This policy covers our marketing website and communications relating to enquiries, early access and professional partnership opportunities.

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It does not cover documents uploaded to or stored within the Keyra vault service. Before using that service, you will be provided with information explaining how your account and document data are handled.

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Please do not send wills, financial records, identity documents or other sensitive documents through our website enquiry forms.

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Information we collect

Depending on how you interact with us, we may collect:

• Your name and email address.

• Your telephone number, if you choose to provide it.

• Your business name, role and professional contact details.

• Whether you are interested in Keyra for yourself, your family or your business.

• Messages, enquiries and other information you choose to send us.

• Your communication preferences and records of consent.

• Technical information such as your IP address, browser, device, pages visited and interactions with the website, where collected by our website tools.

 

We collect information directly from you when you complete a form, email us or otherwise contact us. Technical information may be collected automatically when you use the website.

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Providing information is voluntary. However, we need appropriate contact details to respond to an enquiry or send updates you have requested.

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How we use your information

We use personal information for the following purposes:

• Responding to enquiries

We use your contact details and messages to answer questions and discuss Keyra or professional partnership opportunities. Our lawful basis is legitimate interests: responding to people who contact us and managing prospective relationships.

 

• Early-access and launch updates

Where you sign up to receive these communications, we use your details to send the updates described on the registration form. Our lawful basis is consent.

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• Other marketing communications

Where you separately agree to receive marketing, we use your details to send relevant Keyra news and information. Our lawful basis is consent.

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• Operating and protecting the website

We use necessary technical information to maintain the website, diagnose problems and prevent misuse. Our lawful basis is legitimate interests: providing a functioning, secure website.

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Meeting legal requirements
Where necessary, we use or retain information to meet applicable legal obligations.

You can withdraw consent at any time by using the unsubscribe option in our emails or contacting us. Withdrawal does not affect the lawfulness of processing carried out before you withdrew consent.

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Cookies and similar technologies

Our website uses cookies and similar technologies to support its operation.

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Where consent is required, we will ask for it before using the relevant technology. You can change your choices through the usercentrics platform, accessible from every page of our website.

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Who we share information with

We may share relevant information with service providers supporting our website and communications, including:

• Wix, our website platform provider

• Mailchimp, our mailing-list provider

• Other marketing or enquiry management providers

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We may also disclose information to professional advisers or authorities where necessary to obtain advice, meet legal obligations or establish, exercise or defend legal claims.

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International transfers

Some of our service providers may process personal information outside the UK.

When doing so, we will confirm that the provider operates to the applicable UK adequacy arrangements or other transfer safeguards.

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How long we keep information

We retain personal information only for as long as needed for the purposes described in this policy.

Our retention periods are:

Enquiries and prospective partnership discussions: 12 months after the enquiry closes, or the last meaningful contact

Early-access registrations: Until launch, then delete within 6 months unless the person becomes a user or separately subscribes to ongoing updates; review every 6 months if launch is delayed

Marketing subscriptions: While subscribed, with an annual review and removal after 24 months without meaningful engagement

Website logs and analytics: According to the protocols available through usercentrics.

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We may retain limited information where necessary to meet legal obligations or ensure that we respect an unsubscribe request.

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Protecting your information

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss or misuse.

No website, email system or internet transmission can be guaranteed completely secure. Please avoid including sensitive documents or unnecessary personal information in general enquiries.

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Your rights

Depending on the circumstances, you may have the right to:

• Access your personal information.

• Correct inaccurate or incomplete information.

• Ask for information to be deleted.

• Restrict how information is used.

• Object to processing based on legitimate interests.

• Receive certain information in a portable format.

• Withdraw consent where we rely on it.

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You can object to direct marketing at any time.

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To exercise your rights, contact info@keyra.uk. We may need to verify your identity before responding.

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Complaints

If you have concerns about how we handle your information, please contact us so we can investigate.

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You also have the right to complain to the Information Commissioner’s Office, the UK’s data protection regulator:

Website: https://ico.org.uk/make-a-complaint/

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Changes to this policy

We may update this policy as our website and services develop. The latest version will be published here with an updated date. Where required, we will notify you of material changes.